1. Introduction
This Privacy Policy explains how Pentals Innovations ("we," "us," "our"), the company that powers Vouxat ("Vouxat," "the Platform"), collects, uses, stores, shares, and protects your information when you access or use Vouxat — including the website, the Progressive Web App (PWA), and all associated features such as the Social Network, Marketplace, Wallet, Token Engine, Escrow System, Membership system, Vouchers, Events, Point of Sale (POS), Flight and Hotel booking, Savings, and the Vouxat Fortress security system (collectively, the "Services").
By accessing or using Vouxat, you agree to the collection and use of information in accordance with this Privacy Policy. This Policy is designed to meet globally recognized data protection standards, including principles found in the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable international data protection frameworks.
2. Information We Collect
2.1 Information You Provide Directly
Account Information: name, username, email address, phone number, password (stored securely, never in plain text), and profile details.
Identity Verification (KYC) Data: government-issued identity documents, document images, selfie photographs, and the personal data extracted from these documents for users completing seller verification.
Payment & Financial Information: billing details, payment method information, wallet addresses, transaction records, and vendor payout/withdrawal details.
Travel Booking Information: passenger and guest details including full name, date of birth, gender, passport number (for flights), and contact information for hotel bookings.
Marketplace & Vendor Information, Social Network Content, and Communications you provide when using these features or contacting support.
2.2 Information Collected Automatically
Device & usage data, location data (where permitted), and security & fraud prevention data — including login attempt patterns, session data, and behavioral signals collected by Vouxat Fortress to detect and prevent fraud, bots, and unauthorized access. See Section 9 for cookies.
2.3 Information From Third Parties
Travel data providers, payment processors, identity verification providers, and vendors may share relevant transaction, booking, or verification data with us as necessary to provide the Services.
3. How We Use Your Information
We use your information to: create and secure your account; operate the Services across Social, Marketplace, Wallet, Token Engine, Escrow, Memberships, Vouchers, Events, POS, Savings, and Flight/Hotel booking; verify your identity through KYC; process payments, escrow holds, token transactions, and payouts; facilitate travel bookings; detect and prevent fraud through Vouxat Fortress; communicate with you about your account and transactions; personalize your experience; comply with legal obligations including AML and tax requirements; improve the Services; and enforce our Terms and protect the rights and safety of our users.
4. Legal Bases for Processing
Where required by applicable law, we process your personal data based on: performance of a contract, legal obligation (KYC/AML/tax compliance), legitimate interests (platform security and improvement), and consent (where specifically given and revocable).
5. How We Share Your Information
We do not sell your personal information. We may share information with other Users (as part of normal platform functionality, subject to your privacy settings), with vendors, airlines, and hotels as necessary to fulfill a transaction or booking, with trusted third-party service providers (payment processors, identity verification providers, travel inventory providers, cloud hosting, analytics), for legal reasons (compliance, enforcement, fraud prevention, protection of rights), in connection with business transfers, and with your explicit consent.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including as required for legal, tax, accounting, and regulatory obligations such as KYC and AML record-keeping, which may require retention beyond account closure. Transaction, escrow, and booking records may be retained for extended periods as required by applicable financial and travel regulations.
7. Data Security
We implement administrative, technical, and physical safeguards, including encrypted storage and transmission of sensitive data, secure password hashing, and Vouxat Fortress — our adaptive security system that monitors for unauthorized access attempts, bot activity, and fraud, including automated, temporary login protections during periods of repeated failed login attempts. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
Vouxat operates globally, and your information may be transferred to, stored, and processed in countries other than your own. Where required, we implement appropriate safeguards to ensure your information receives an adequate level of protection wherever it is processed.
9. Cookies & Tracking Technologies
We use cookies, local storage, and similar technologies to keep you logged in, remember your preferences, understand platform usage, and support security functions. You can control cookie preferences through your browser or device settings. Where required, we will request your consent before placing non-essential cookies.
10. Your Privacy Rights
Depending on your location, you may have rights including: access to your information, rectification of inaccurate data, erasure (subject to legal retention requirements), restriction of processing, data portability, objection to certain processing, withdrawal of consent, and non-discrimination for exercising these rights. To exercise any of these rights, contact us through the official support channels on the Vouxat platform. We may need to verify your identity before processing certain requests.
11. Children's Privacy
Vouxat is not directed at, and is not intended for use by, individuals under the age of 18 (or the applicable age of majority in their jurisdiction). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete that information promptly.
12. Marketing Communications
We may send you platform notifications, transactional emails, and, where you have opted in, promotional communications. You may opt out of non-essential marketing communications at any time. You cannot opt out of essential transactional or security-related communications necessary for the operation of your account.
13. Third-Party Links & Services
The Services may contain links to third-party websites, travel providers, payment processors, or services not operated by us. This Privacy Policy does not apply to those third-party services.
14. Special Categories of Data
We do not knowingly collect sensitive personal data except where strictly necessary, such as facial recognition matching used solely for KYC identity verification purposes. Biometric data collected during KYC is used exclusively for fraud prevention and identity confirmation and is handled with heightened security safeguards.
15. Automated Decision-Making
Certain features of Vouxat, including KYC verification checks and Vouxat Fortress security protections, use automated systems to make or support decisions, such as approving identity verification or temporarily restricting login access after suspicious activity. Where such automated decisions produce legal or similarly significant effects, you have the right to request human review, where required by applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Policy with an updated "Last Updated" date, and where changes are material, we will provide additional notice before the changes take effect.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us through the official support channels available on the Vouxat platform.
Vouxat is powered by Pentals Innovations. By using Vouxat, you acknowledge that you have read and understood this Privacy Policy.