Welcome to Africawa. By accessing or using our platform, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully, as they govern your use of Africawa’s services. If you do not agree with these terms, you may not access or use our platform.

 

 

 **Africawa**: Refers to the multi-vendor marketplace platform where vendors can sell products and services, and customers can make purchases.

**Vendor**: An individual or entity that registers and sells products or services through Africawa.

**Customer**: Any individual who purchases goods or services on Africawa.

**Affiliate**: Any registered user who refers others to Africawa, earning commissions on successful sales or purchases made by their referrals.

**POS System**: Africawa’s Vendor Point of Sale system, allowing vendors to manage online and offline sales simultaneously.

 

 

– Vendors are responsible for maintaining accurate product listings, pricing, and inventory on the platform.

– Vendors must fulfill customer orders promptly and provide timely shipping and order tracking information.

– Vendors are required to use Africawa’s integrated inventory management system to synchronize sales between their physical and online stores.

– Vendors may use promotional tools, such as discounts and coupon codes, to encourage customer engagement. However, vendors must ensure that all promotional activities comply with applicable laws and do not mislead customers.

– Vendors must ensure that the goods they sell are authentic, of high quality, and comply with all relevant legal requirements.

– Africawa provides a dashboard with analytics and insights. Vendors are encouraged to use this data for business growth and operational improvements.

 

 

Africawa facilitates payments between customers and vendors. Customers can pay for their orders using cash on delivery or other available payment methods.

– Africawa may charge vendors a commission on sales made through the platform. The commission rate will be specified in the vendor’s agreement.

– Vendors are responsible for any applicable taxes or fees related to their sales on Africawa.

 

 

Vendors are responsible for shipping products to customers in a timely manner. Shipping costs and options are determined by the vendor.

– Africawa provides a tracking system to ensure customers are informed about the status of their orders. Vendors must keep tracking information up to date.

– Africawa is not responsible for any delays, damages, or issues that arise during the shipping process. Vendors must handle any shipping-related disputes with customers directly.

 

 

All registered users of Africawa automatically become affiliates.

– Affiliates can earn commissions by referring others to Africawa. Commissions are paid on successful purchases or sales made by the referred individuals.

Africawa reserves the right to modify or terminate the affiliate program at any time. Affiliates must comply with Africawa’s affiliate policies and avoid any unethical or misleading promotion practices.

 

 

 Africawa encourages vendors to provide clear return and refund policies. Vendors must ensure their return policies comply with applicable consumer protection laws.

– If a customer requests a return or refund, the vendor is responsible for resolving the issue directly with the customer.

– Africawa is not liable for any disputes related to returns, refunds, or product dissatisfaction. Vendors must maintain open communication with customers to resolve any issues promptly.

 

8. Intellectual Property

 

– All content on the Africawa platform, including but not limited to text, images, logos, and software, is the intellectual property of Africawa or its licensors. Vendors and customers may not use this content without prior permission.

– Vendors must ensure that all product listings and promotional materials they upload to Africawa do not infringe upon the intellectual property rights of third parties.

 

 

– Africawa is not liable for any direct, indirect, incidental, or consequential damages that arise from the use of the platform, including but not limited to product defects, shipping issues, or vendor/customer disputes.

– Africawa does not guarantee the availability, quality, or safety of products sold by vendors.

 

 

– Africawa values the privacy of its users. Please refer to our [Privacy Policy](#) for details on how we collect, use, and protect personal information.

 

 

– Africawa reserves the right to terminate a vendor’s or affiliate’s account if they violate any of the platform’s terms or engage in any fraudulent or unethical activities.

– Vendors or customers who wish to terminate their accounts must provide written notice to Africawa. Any pending transactions must be completed before account termination.

 

 

These terms and conditions are governed by and construed in accordance with the laws of the applicable jurisdiction where Africawa operates. Any disputes arising under these terms must be resolved through mediation or arbitration in accordance with local laws.

 

 

Africawa reserves the right to update or amend these Terms and Conditions at any time. Users will be notified of any changes via email or on the platform. Continued use of Africawa following such amendments constitutes acceptance of the updated terms.

 

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By using Africawa, you agree to adhere to these Terms and Conditions. If you have any questions or concerns, please contact our customer support for assistance.